Taken from "The Human Being's Guide to Business Growth."
Tactics for Managing Non-sales Staff
There is a good chance that your non-sales staff is engaged in no sales and marketing activities. Using the idea from the previous section, their competent and confident circle is nonexistent, their tried before circle is nonexistent, leaving us only the energy-draining activities. In other words, in this group of employees, we’re starting from zero. Knowing that, where do we start?
We start, to borrow a phrase popularized by Stephen Covey, with the end in mind. If we look at your strategic vision, how do you see your non-sales staff helping with sales? In the future, what will it look like at that time? If I gave you a big list of marketing activities, which ones would your non-selling staff engage in?
- Volunteering
- Networking events
- Writing about the work you do
- Commenting on online content
- Trade association leadership
- Mining contacts for referrals
- Looking for endorsements from clients and vendors
- Sharing company content with their network
- Writing cards and thank you notes
- Asking service providers for links from their websites
- Sharing their work best practices in a webinar
- Asking for introductions to other businesses
- Teaching vendors and customers how to promote your services
In your idealized future, how many of those activities are your non-sales people doing? If you look at the list and get distracted thinking “no one is doing that now,” go back and revisit how to ignore the present when thinking about the future in Chapter 3 (in "The Human Being's Guide to Business Growth,") as in this figure.

(Starting with the future and working back to today)
For this step in the process, it doesn’t matter what your current state is, it only matters what you want your future state to look like. Your clear description of an organization engaged in selling activities, the vision of having your people’s latent selling power unleashed for growth, is the most important thing to start with.
Good stuff.
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