
I have consumed hundreds, maybe a thousand, books on sales and marketing. I have attended training ranging from the cheesiest packed conference center one-call-close event to the stuffiest month-long boardroom consulting methodology. At this point it's all a jumble, but occasionally I hear myself say something and think, "nice."
I am saying this to a new business development person to encourage him to note everything he learns about the language of persuasion, and to practice it. Eventually, good phrases just pop out.
"How do you practice," he asks.
"Good question," I say. "I used to practice on everyone, all the time."
"Everyone?" he says.
"Everyone. Including family."
"My family would hate that," he says.
A memory flashes into my brain. I can't remember where or when it happened, but it's definitely my lovely bride, she's definitely mad, and she is as close to yelling as she gets. "Don't use that sales shit on me!" she says. Or something like that. As soon as the memory flashes in, it flashes out.
I look into the camera lens and try to make what looks like direct eye contact.
"Who knows what will happen?" I say. My cheeks flush.
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