“We’ve decided to hire another firm.” Are there scarier words in a service-driven business? Especially a CPA firm where clients can take years to decide to hire you in the first place. There are multiple issues that impact client retention, but today I want to focus on one. The transitioning of a client between a […]
Building Trust in a Connected World Today I offered a client some communication advice. Using specific language that helps their prospect come to a “yes” or “no” decision faster. Shortening the sales cycle. Language that hasn’t changed in many, many years. This article was sent to emphasize the points I made. Especially the part about the […]
What Has Happened, Will Happen – Tactics for Lead Generation In our first episode, we went to the white board and put a frame around the challenge of complex lead generation for professional services. (“Complex Lead Generation – a Big List of Tactics“) In the second episode, we went into that frame and identified where […]
How We Generate Early Stage Leads in a Complex Sales Process In my last missive we ran through a high level Big List of Complex Lead Generation Tactics. Someone gave me the white board and the scribbles were flying. Heads nodded and understanding floated down. “I get it,” someone offered. “Now what?” Start with the […]
Helping Your Sales Team Qualify Prospects with the Budget Question “I’ve looked at things from both sides now. . .” There was an article in this past weekend’s Wall Street Journal that used Joni Mitchell’s “Both Sides Now” as a metaphor for life. It’s what comes to mind when describing my weeks as a purchaser of […]
LinkedIn, Sales Prospecting and Being Open to a Better Future This week I was planning on covering two inter-related issues: loyalty to your providers and keeping up with changes in thinking that may help your business thrive in the future. It sat in my drafts for a few days and then I received a LinkedIn invitation […]
3 Chambers Pivot Customer Service Secrets At its core, there are 3 places you can look for new business: new customers, existing customers and inside your customer service efforts. While 2 and 3 sound alike, one is a sales driven effort and the other is a company mindset. I want to give you a peek […]
Sales and the Death of Marketing Wistia had a great post from their “Relationship Whisperer” a few weeks ago. It’s titled “Sales, like rock ‘n’ roll, will never die“.
Privacy is the New User Best Practice – Part Two Check out California! Have you heard of the California Online Privacy Protection Act (COPPA)? It’s making the rounds! The legal counsel of two clients have asked for some clarification in the last few days. It’s hot.
Lessons from a Year in Consulting: Sales Training Weekly When starting Chambers Pivot Industries, I have used the excellent guide from Alan Weiss, Phd. titled Million Dollar Consulting. In it, he introduced me to the idea that in order to grow a consulting practice, there needs to be a focus on multiple product offerings at […]
Companies hire me to help them speed up growth. I do that by helping them design sales practices that fit their size, disposition and unique culture.
Call and find out what that looks like for your organization.
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(402) 281-2785
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A short note every Friday afternoon with tips on getting more done in less time. . .next week.
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