A Year of Duluth Trading Co. Emails

A Year of Duluth Trading Co. Emails What’s it like to be on the other end of your company’s email newsletter/exclusive offers? For a comparison, I’m going to let you match up your efforts over the last 12 months with the efforts of a top-tier catalog marketer, Duluth Trading Co. Duluth Trading has been hailed […]

Tax Time – Where did the money go?

Tax Time – Where did the money go? I’ve about had my fill of infographics but when they work, they work. Check this one out from nationapriorities.org – Where did your 2013 tax dollars go?

Google Helpouts – Trying New Things

Google Helpouts – Trying New Things Have you bumped into Google’s new Helpouts? It’s a place where you can get “Real help from real people in real time”.  I bumped into it when investigating a Teaching English as a Foreign Language concept for a client. I signed up and added a listing. Featuring my Tap […]

3 Chambers Pivot Customer Service Secrets

3 Chambers Pivot Customer Service Secrets At its core, there are 3 places you can look for new business: new customers, existing customers and inside your customer service efforts. While 2 and 3 sound alike, one is a sales driven effort and the other is a company mindset. I want to give you a peek […]