Think Like Your Customer in 3 Steps

Think Like Your Customer in 3 Steps Watching the US Track & Field Outdoor Championships this weekend put me in a reflective mood. My middle child loves the sport and is learning how much time and effort it takes these elite athletes to reach their potential. He can tell me all about building a base, […]

You Don’t Fix Your Way to Growth

You Don’t Fix Your Way to Growth Great long-distance digital conversation this morning. (Well, as great as exchanging a massive amount of emails in a short time can be. . .) The subject? Fixes and Growth.

Tracking Users

Tracking Users I’m fascinated by all of the news on tracking and privacy and user experience. I’ll admit to using technology and tools to help my clients get closer to delivering “exact solutions” to their customers and prospects, but as I use these tools I’m hyper-aware of what could happen when these tools fall into […]

Getting The CIO and CMO to Play Nice in the Era of Big Data

Getting The CIO and CMO to Play Nice in the Era of Big Data This is a re-recording of a presentation I did at the Infotec technology conference in the spring of 2013. 3 communication tools that both parties can use to be more effective when communicating with one another. The transcript is below the […]

Executive Distance Learning Programs – Getting Them To Work

Executive Distance Learning – Getting Them To Work I want to touch on Executive Distance Learning Programs for a moment. Being surrounded by home schoolers, online professors, traditional college students and developing my own training courses means that it’s a regular topic in my head. In this note, I want to touch on some specific issues […]

Taking Action – What To Do When You Feel Stuck

Taking Action – What To Do When You Feel Stuck You feel stuck. It’s a terrible feeling. It’s not the way you pictured things unfolding. Now it’s time to get unstuck. I’ll give you a quick 3 step process to help. It’s worked for me. It’s worked for others you know. The hardest part is […]