The First Step in Communicating Effectively: Define Terms

The First Step in Communicating Effectively: Define Terms Do you remember that Barbie incident from the 90’s where the talking Barbie says, “Math class is tough!”? Whenever the topic of inter-departmental communication comes up, her little talking voice chimes in with “communicating is tough!” It is. I’m here to help you with an ancient process: […]

Your Very Own Customer Testimonial Template

Your Very Own Customer Testimonial Template One of the most powerful tools in your business development toolbox is Testimonials. Why are testimonials so powerful? Let’s summarize a concept from Dr. Robert Cialdini the author of Influence: The Psychology of Persuasion: People will do things that they see other people are doing. A testimonial helps because it lets […]

Good Sales People Make Terrible Sales Managers

Good Sales People Make Terrible Sales Managers Did you ever hear the one about the #1 sales person that went on to become the #1 sales manager and then CEO of the company? Me too. And the reason we’ve heard about it is because, like a duplicate snowflake or four-leaf clover, it’s rare. In this […]

1978 Was the Best Year Ever

It’s that time – Plan to Make it Your Best Year Ever I revisit this every January because years ago I made a resolution to have my best year ever after reading my friend Art Sobczak – the TeleSales guru‘s newsletter – yes, a real-life-paper mailed-each-month newsletter. (a contrarian technique that works like a charm today. . […]

Decision Making and New Business Project Proposals

Decision Making and New Business Project Proposals How can you make sure you win more proposals? Take a hint from Roger Hornsby and make sure you’re setting yourself up for success. As he so astutely put it, “The first rule of baseball is to get a good ball to hit.”

Speak Softly and Wear a Loud Shirt

Kimo’s Hawaiian Rules In my past I spent time trying to build a Tropical Shirt company. Mad Gringo. Maybe you’ve heard of it? My mother passed this t-shirt wisdom on to me. Rule #4 kills.

Ditch Data Driven, Become Data Aware

On Being Data Aware An interesting debate recently raged between myself and a wise client on my advice to his group about becoming a more “data driven organization”. On one side is the dream of having and using our treasure troves of information to make amazing discoveries and decisions. On the other side is the […]

Book Reviews – Gladwell, Khan, Ripley, and Seligman

Book Reviews – Gladwell, Khan, Ripley, and Seligman Like most of you, I’m working on 2 or 3 books at any moment because outside of the “mental Chinese food” from the likes of Baldacci, Grisham and Cussler, I find it hard to grind through a single book in one sitting. That brings me to 4 […]

The Sales Training Weekly Landing Page

The Sales Training Weekly Landing Page We’re about a week away from launching our self-paced online sales training tool, Sales Training Weekly. As Drew hammers away at the back end of the program, we’ve started working on the main selling page. The “landing page” in common internet marketer parlance. You can view the landing page […]

Small Business Decision Making – Start With Non-Negotiables

Small Business Decision Making – Start With Non-negotiables Back to the mailbox and voice mail for topics. One of my favorite topics is Decision Making because when out “developing business”, I’m beholden to my prospective clients’ decision making skills. I’m obsessed with the topic. In helping my clients make good decisions, I listen very carefully […]